Returns & Exchanges

At ACEMAGIC, we stand behind the quality of our high-performance computing solutions with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return your product in its original condition for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all power adapters, cables, manuals, and promotional accessories to ensure a smooth processing experience.

3

Ship to ACEMAGIC

Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend retaining your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing