Frequently Asked Questions

Everything you need to know about your ACEMAGIC experience.

What kind of warranty comes with my ACEMAGIC device?

All ACEMAGIC mini PCs and laptops come with a standard 12-month limited hardware warranty that covers manufacturing defects and hardware failures under normal use.

How long does shipping take for my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location and the nearest fulfillment center.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery for a full refund.

Do ACEMAGIC computers come with an operating system pre-installed?

Yes, most of our mini PCs and laptops come pre-installed with a licensed version of Windows 11 Pro or Home, so you can start working right out of the box.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized secure payment options to ensure a safe checkout process.

Can I upgrade the RAM or Storage on my Mini PC?

Most ACEMAGIC mini PCs are designed with upgradeability in mind, featuring accessible slots for SO-DIMM RAM and M.2 SSDs. Please check your specific model's manual for maximum supported capacities.